Frequently asked questions

Common questions, clear answers.

Quick answers to the most common questions about working with GBSS Import and Export. If you don't find what you need, contact us directly.

01

General

What does GBSS Import and Export do?

GBSS is an Ethiopia-based trading company with two divisions: exporting selected Ethiopian agricultural products (pulses, seeds and grains, and oil seeds) and importing products for the Ethiopian market across computer and IT equipment, cars and vehicles, tyres, solar products, and furniture.

Where is GBSS based?

GBSS Import and Export is headquartered in Addis Ababa, Ethiopia. The company operates across Ethiopian markets and serves international buyers for its export division.

Is GBSS a registered company?

Yes, GBSS Import and Export is a registered Ethiopian import and export business operating under the applicable trade regulations of Ethiopia.

02

Export Products

What agricultural products does GBSS export?

GBSS exports selected Ethiopian agricultural products organised into three categories: Pulses (beans, chickpeas, lentils and peas), Seeds & Grains (sesame seeds, mustard seeds and quinoa), and Oil Seeds. The available range and availability are confirmed during the quotation process.

How do I request a quotation for an export product?

Submit an export inquiry through the Request a Quote page. Include the product, required quantity, destination country, and any relevant quality or packaging requirements. GBSS will review and respond with the next steps.

Are product specifications standardised?

Product specifications, including variety, grade, packaging weight, and certification, are confirmed during the quotation process rather than represented as standard on the website.

What information should I include in an export inquiry?

Include the product name, estimated quantity, destination country, preferred packaging or quality requirements, and requested delivery period. The more commercial context you provide, the more specific the response can be.

03

Import Divisions

What does GBSS import?

GBSS imports products for the Ethiopian market across five divisions: Computer & IT Equipment, Cars & Vehicles, Tyres, Solar Products & Accessories, and Furniture. Each requirement is sourced against the specific request.

Are the products new or used?

The condition depends on the product and the buyer's request. GBSS can supply new or used items where available. The specific condition, brand, model and warranty are confirmed directly during the inquiry process rather than listed as standard on the website.

How do I check product availability?

Submit an import inquiry through the Request a Quote page with the product category, brand and model where known, quantity, and any specific requirements. GBSS will confirm current availability during the review process.

Can I request a specific brand or model?

Yes. Include the preferred brand, model or configuration in your inquiry. GBSS will check availability against current supply and present practical options during the quotation. Vehicle brands such as Toyota and BYD are used only as examples of vehicles that can be sourced. GBSS is not an official partner of any brand.

04

Orders & Payments

How do I place an order with GBSS?

Start by submitting a detailed inquiry through the Request a Quote page. GBSS reviews the requirements and contacts you with a quotation. Commercial terms, including pricing and delivery, are confirmed during this process.

What payment methods does GBSS accept?

Payment terms are established during the quotation process and depend on the product, quantity, destination, and commercial relationship. Contact GBSS directly to discuss payment options.

Do you offer volume discounts?

Pricing is assessed against the requested product, quantity, and current availability. Commercial options are discussed during the quotation process.

05

Shipping & Delivery

Does GBSS handle shipping and logistics?

Delivery expectations are discussed early in the inquiry process and confirmed as part of the quotation. GBSS can coordinate logistics based on the destination and product requirements.

What is the typical delivery timeframe?

Delivery timeframes depend on product availability, quantity, destination, and logistics coordination. Specific timelines are confirmed during the quotation process.

Do you ship internationally?

Yes, GBSS exports agricultural products to international buyers. The destination country and delivery requirements are established during the inquiry process.

06

Support & Contact

How can I contact GBSS directly?

You can reach GBSS by phone, email, WhatsApp, or Telegram. All contact details are available on the Contact page. For structured requests, use the inquiry form on the Request a Quote page.

What happens after I submit an inquiry?

GBSS reviews the submitted requirements against product details and current availability. A company representative then contacts the buyer to clarify requirements or continue with the quotation.

How quickly does GBSS respond to inquiries?

Response times depend on the complexity of the inquiry. GBSS aims to acknowledge inquiries promptly and provide a clear next step. For urgent matters, phone or WhatsApp contact is recommended.

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